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Is Squiz's MySource Matrix Really Open Source? The switch to open source should be about transparency and vendor independence. I honestly don't think MySource provides any of those. [more...]
Innovation Moves From the Laboratory to the Bike Trail and the Kitchen A lot of significant innovations do not come from people trying to
figure out what customers may want. They come from the users themselves, who know exactly what they want but cannot get it i... [more...]
Why personalisation hasn't worked It hasn't worked because the cost of doing it well usually significantly outweighs the benefits it delivers. [more...]
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